Bay Pines VA Medical Center

Went to eligibility to transfer my records. The man at reception was nice and cordial. After that it wasn't so pleasant when I got to the eligibility specialist. This woman did greet me at all or acknowledge my existence. She had 2 monitors in front of her with about 6 inches between them. I moved my head to look at her between them and she just shoves them together to block me from looking at her. Didn't say a word to me till for a few minutes then to just state that I'm in bay pines system and acted like I was encroaching on her time. I told her I needed an appointment for a primary care doctor. Got my appointment for February, she gives me the appointment sheet, she doesn't say a word to me, I wait thirty seconds ask about another clinic, get the info, she doesn't ask if I need anything else. I wait another 30 seconds, I ask are you done? I get a yes and nothing else. Not have a good day, good bye or any other acknowledgement. I'm giving it 3 stars because this was my first experience. I hope it's not downhill from here and I can give it a better rating later.

Words cannot explain how TERRIBLE the people here treated my step father... terrible is an understatement. The nurses and doctors here are incompetent, unethical, abusive, and treat veterans like they are less than a piece of trash. Our family is in emotional turmoil thanks to the doctors and nurses here... thanks for nothing, I really hope this place will get shut down at some point. These doctors need to lose their medical license. GARBAGE.

Medical abuse ! Veterans are not treated with respect or dignity

The team that takes care of the HopTel and accommodations for families is the very best. Thank you Janet for always being there for us.

Atrocious medical treatment and behavior by VA staff and employees