Augusta VA Medical Center

This hospital and clinic embodies the reason why there are hundreds of memes online about the VA never picking up the damn phone when a patient calls in. The number provided on the VA's website is incorrect, but the google listing IS correct. The extension given for the Women's Health Coordinator over the "on hold" ring back is a route to the operator... eventually. When told that I needed to speak to the Women's Health Coordinator, the woman transferred me to Human Resources.... Just NO. The number provided by HR rang about 40 times before I just hung up. I've spent AN HOUR trying to schedule an appointment. Online appointment websites are not working or unable to be validated because I don't have a premium HealtheVet account, despite having a CAC and DS Logon... So I try to call.... I am literally going to have to DRIVE to this place, walk in, and talk to human, JUST to schedule an appointment to obtain a referral. This. Is. Asinine.

I recently moved to this clinic from Montgomery, and the difference is immediately noticeable. The lab seems to run efficiently, and the gentleman at the information desk is polite and professional, but that's all the good I have to say. The pharmacy wait is about triple what I had at Montgomery, dropping off and picking up documents to and from my provider has been a nightmare and the ladies who handle that seem to pride themselves on telling me "no" and making me wait the absolute limit of days they are allowed to make me wait. The lady that signed me up on Myhealthyvet was courteous and helpful, but it has done me no good because the staff that reads the messages I send through it either reads and disregards my messages or only tells me how many days they have to respond. The system seems a good idea, but the people who I'm forced to correspond with render it utterly useless and frustrating. When I sent a message complaining, they simply deleted the message thread without a response. It is clear that the recent news articles I've read about this place are not exaggerations and this place is doing everything it can to earn a negative reputation. I'm likely to pick another clinic and just make a longer drive rather than continue to try to deal with these people.

No available parking. Rode around 45 minutes and finally got public parking almost a mile away. Hips, back and legs killing me after getting here. Valet parking was backed up 15-20 vehicles, so waiting there would have me missing my appointment time. Other vets in waiting areas complaining about the same things. Only good thing was the VA staff were nice to me.

Great place. Appointments run on time. Staff is extremely helpful and most of all friendly

This VA is NOT as bad as it may seem. Yes, parking is BAD. However, pick your days wisely you have appts. Or just arrive early eat breakfast to prevent being late to an appointment or group session.As far as the VA, They are changing working personnel out constantly. However, the staff at Pool therapy has been exceptional and make you feel very welcomed and TRULY care that you are getting the best care. The Mental health department is another great department. They have caring Drs and customer service reps that i TRUST in. They have the appropriate classes to help the Veteran where they need help the most. I struggle with ALOT and the exceptional DRs provided the tools i needed. Make sure you recognize your DRs, Nurses and customer service reps treatment teams by filling out a comment card. Your appreciation for them goes a long way by being recognized by their higher ups. They are shortly manned and some of them are NEVER recognized. So realize its just not about your rating increase. To also be respectful to your Nurses, Drs and customer service reps.