Banner Estrella Medical Center

My wife had heart surgery back in April and we have been to pretty much every hospital in the Phoenix area due to complications. This was one of the very few times where the staff were more than professional! Thank you to Dr. Zahn in the Emergency room (Orange) and to RN Mina as well. You both showed what medical care should be. Thank you for listening, compassion, and having us leaving with a smile on our faces even with the issues at hand. You both should be commended on your professionalism and commitment to the patients! Thank you both!!! And to the rest of your team. Keep up the great work!!! The world needs more people like you!!!

Worst hospital ever!! The PA came at me with attitude and rolled her eyes. She was very young. No compassion. Was not detailed with my health and findings. I went in and 6 hours left with vomiting meds. I never had that as a side effect. I was left untreated pretty much and was told that they have limitations. I been bleeding for 2 weeks and she even caused more pain when she tried to administer some device inside my body. She had no clue what she was doing and will never go back. Keep away!! This place was also filthy from the bathrooms to the hallways to the room.

Excellent experience. All medical personnel were attentive, courteous and customer centric. Check in was seamless along with examination, timeliness to see ER physician, tests and results exceeded my expectations. Volunteer staff came by multiple times to ensure mine and my wife’s comfort and to find out if any additional needs. While I realize there may is a myriad of experiences listed here, mine was phenomenal!

I wish I could give no stars! Not even offered water, my PA-C was ruder n about as ugly as a junkyard dog. It’s worth the extra wait and drive for anywhere else. They also with a empty emergency room, but put me with a pediatrician ER PA-C. Rockets on the wall and other fun stuff, it was the ONLY amusing part of my visit.

Only reason not 5 stars is the physical therapists. They do not do therapy, one put my husband in the chair and went home. On another occasion, therapist came when he was having lunch and said he would come back; that never happened. Our doctor was requesting the PT, the nurses called 2 days in a row and no one came. Rob was the only one that did bed exercises and used the walker as much as my husband could tolerate.