Banner Thunderbird Medical Center

Our experience in this hospital was great. We just got discharge today. My 6 year old daughter has a transient synovitis. And the doctors that looked at her were good. Nurses were so friendly that makes my daughter felt easy and less afraid. Thanks. I hope you keep up your good job and will do more improvements.

ED wait time is TERRIBLE. You apparently have to be a good actor or needing drugs to get seen. My boyfriend has been actively waiting for over 4 hours at this point and has some pretty severe pain. Clearly they don't even care. Definitely helps that he's a Banner employee as well... NOT. This is atrocious. Update: they said they have a room for him and they're just "cleaning it"... only to keep calling other names! Also, the wait time posted here on yelp says 39 minutes. What a joke!!!!! Update part two: finally in a room... the attached picture is apparently the definition of “clean” a jug and sample cup of someone else’s urine. Delightful!!

My Dad was in this hospital for a week and the whole staff was very friendly and helpful. I was totally impressed with how well they took care of my dad.

I have been in OB Triage a few times now after being told to come. I will be speaking with my doctor about what a waste of time it is. The nurses are rude and dismissive. They make you feel as if you’re an inconvenience. You advise them of your symptoms and they do not respond. They monitor you and send you home even with the symptoms being unresolved. Once I went and was advised I could go wait in the ER to get more testing. Isn’t that why I came to OB Triage? The ER initially sent me to Triage. I could have stayed home. Each time I have been placed in a room there has been someone else’s urine cup or hat in the toilet, gloves on the floor, trash, etc. When you advise the nurses they leave it there with the previous patients information on the sample cup. Makes me concerned for my personal information.

I have been a volunteer for over 3 years and I have been very grateful to work at Banner Thunderbird. The people I met in my departments were high quality and kind people but I was not a patient myself.