Baptist Medical Center South

I felt neglected. After waiting 5 hours I was finally seen only to be rushed out. A urine sample was taken but not tested and a request to have my ears looked in due to pain and fluid was denied. I was simply told that the prescription Sudafed would help with the discomfort. It was the worst, "care" I've ever experienced. I would complain more but this is already pointless.

I visited the ER at my local hospital, and they discovered thru a CT scan that I had a ping pong sized gallstone. The Dr in the ER sent me directly to Baptist South after speaking with the on call surgeon there. I arrived at Baptist South around 11am. They had my bed waiting on me. I was taken to a holding area where I would spend the next several hours. I was prepped for surgery and was told to not eat or drink because I would be having the surgery to remove my gallbladder shortly. They came in and did an ultrasound of my gallbladder and saw the huge stone, confirming everything that my hospital had already told them. I waited and waited........finally, late yesterday evening a CRNP came to where I was and informed me that the surgeon had decided not to do my surgery yesterday. Wait...what. I have spent literally all day in this bed at this hospital and have been told all day that I am next on the list. She told me that the surgeon said to just follow up with him in 4-5 days to see when he could do the surgery. I politely told her that I would not be following up with him, and that she could let him know I will be finding another surgeon. But, that’s not all. You would not believe the numerous HIPPA violations that happened during my stay at Baptist South. While in the holding area, a nurse was on the phone with someone talking about a patient down the hall from me. I can tell you her name and her age.....I can also tell you half of her medical history. I know that this should not be happening. Doctors and nurses should not be discussing any patient or their medical history where other patients or people can hear them. This happened numerous times throughout the day while I was in my room. I am in absolute awe at how unprofessional Baptist South handled me and other patient’s privacy during my stay.

This hospital has become disgusting. The staff is not pleasant to deal with. It's constant negative attitude from someone. The hospital itself is cluttered throughout. For patients there is nothing peaceful about this place. It's chaotic to say the least. A hospital should be a restful environment and this hospital definitely lacks that feeling. Especially the ED. But our stay included surgical waiting as well.

ZERO STARS. I almost never write reviews, but in this case I had to! Very low moral, unprofessional, non empathetic nor sympathetic. This company needs to regroup and reevaluate their core beliefs and then re-train their staff immediately. Hold every employee to a higher standard when providing care. They also need to hold those accountable who are not!

My fiance and I have an 18 month old son, he got hurt at home buy a toy box he has stitches in his eyelid these people here at South Baptist held him down with five people putting stitches in his eyelid with no medication nothing. Avoid this place much as possible don't ever go to this place they are horrible to your children they treat your children like animals I will never go back to this place again Baptist East was the best place to go to they took care of him and treated him very well