Baystate Franklin Medical Center

I’ve had the unfortunate experience of needing to use Franklin Medical Center on several occasions not only for myself, but for family members as well! The Nursing staff in ICU are top notch! Their amazing care and dedication to patients they care for are second to none! They all work together as a team and go above and beyond their job duties to make sure your emotional needs are not overlooked while your medical issues are being tended to! The Physical Therapy Dept are a great group of people also who make it their mission to see that you rehab so that you can return home stronger than when you left! Great sense of humor I might add which is a plus when they are working you beyond the outer limits of what you think is possible! I really could go on about all the disciplines at Franklin Medical because every department does an amazing job!

My son was brought by ambulance to Franklin Medical Center after a mountain bike accident. He received wonderful care while he was in the ER. When we arrived, after driving over an hour, Carol in admitting was very kind and helpful in getting us all the proper information and getting us in to see our son . The attending on staff, Josh, was very professional and thorough. He updated us on our son's condition and kept him comfortable until the Dr. was available to give us the results of his CT scan. Fortunately, his wounds were minor and although he suffered a concussion, there was no major damage to his brain. We were very satisfied with the care received and would highly recommend this health facility.

I was visiting the area for a family wedding when my young son woke up in the middle of the night with croup. We ended up in the ER at 2 am and had a phenomenal experience! The team was amazing... All starts across the board: From Carol, who greeted us and had us seeing a nurse before we could sit, to Dr Grant Christian, who treated my son, to the nurse who helped calm him and brought a stuffed animal. No one ever wants to go to the ER and this was as good as an experience as a parent could ever hope for. Thank you!

I’ve been ill for sometime with bronchitis, and had terrible swelling of my throat and tongue. I had not slept and I had a bad headache. Dr took very little time to figure out what my needs were. Gave me a steroid that I possibly had an allergic reaction too. My x Ray was done 45 minutes after I took the steroid so of course it showed no inflammation! Then I proceeded to have a simple partial seizure. They left my room while I was going through it. Dr treated me like I could just get over it by breathing! Yes you can seize and be aware. I would think an ER dr would know this. I was scared and alone. I proceeded to throw up a few times. My RN was terrible and acted like I was a burden as he took my bucket away. Then I ended up with a new RN when the one I started with was still there helping other patients. Guess he didn’t want to deal with me. Dr sent me home still throwing up all the way home and for several more hours. Absolutely awful treatment. I was just a number. Know your rights before you go there.

Worst hospital I’ve ever been to. They don’t help and only cause more problems every time you walk in the door.