Cabell Huntington Hospital

Let me preface by saying I’ve been a nurse for 15 years, so I’m always sensitive to the nurse’s side of the situation. I’m more likely to make an excuse for a mistake (minor) or a bad attitude than to be upset about it because I GET IT. However, the pediatric unit at this hospital has the worst nursing staff I have ever encountered. Except Jackie. Jackie was wonderful. The other 4-5 nurses that I encountered while my nephew was there were rude, uncaring, not knowledgeable, and not compassionate. One nurse only entered his room 3 times during her 12 hour shift, and one of them was to unplug his IV so he could go to MRI. She then reported to the next nurse that she had to help him to the bathroom “a lot”. She did not help him to the bathroom a single time. That was a blatant lie, and it makes me question how much misinformation gets passed along at shift change. They did not address his parents or tell them what they were doing when they entered the room. They gave meds without any explanation. And when questions were asked, like, “what medication are you giving him?”, they were met with attitude. Not to mention, the nurses couldn’t answer most of the questions that were being asked. The neurosurgery PA came into the room and asked us who ordered a test. Seriously?? First off, no one is communicating anything to us, and second.... shouldn’t you know that?? You have access to his chart. There seemed to be a lack of communication in every situation, but the nursing staff was, by far, the worst part of the experience. I will say that the anesthesiologist was phenomenal and even gave him a piggy back ride because he was scared, and the resident seeing him was great too. The radiology staff was also really good. He spent a decent amount of time in radiology, and they were great at easing his anxiety. Those are the only good things I can say, and those encounters are the only reason I gave 2 stars instead of one. Oh, and they were able to get him transferred to a hospital that can provide the services he needs. I am thankful for that.

I was in the ER last week due to pain in my groin and stomach. It took 3 hours to be initially seen by a doctor (Garmastani) who seem like he could care less. The nurses were very rude. The tv in the room didn’t work. It took hours to get results back. Refused to send me home with any meds even though I was still vomiting and in severe pain upon discharge. This used to be a great hospital but it has seriously gone down hill fast!!!!!

Brought spouse for pre-scheduled brain surgery. The procedure was to be billed through emergency department. Poor communication led to a delay that cost us tens of thousands of dollars. The treatment and bedside manner of the triage department was abysmal. The waiting area is run down and dirty. The room we were assigned for pre-op was filthy, so much so, fresh blood was visible on the wall. I wouldn't return here for any reason.

This place has not changed in 10yrs since my husband was in here. The service is so awful. U cant go home or sleep because they dont take care of ur family. U can complain but dont do much good. The nurses lie on ur family members just because they dont want to eat a piece of chicken and because she wanted to take a horse pill in pudding they changed her food diet to her meet being all cut up and smells awfull.

Very great experience had surgery went to 2 south awesome people 100% from the doctors to nurses to aides all the staff was great