Children's Hospitals & Clinics of Mn

I recently had surgery, the staff and volunteers have made it a good experience. It’s been awhile since I’ve had any procedure or inpatient hospital stays. While I was on the adult unit, dogs were able to come visit which made me really happy. Even though I have been in and out of the hospitals, I never had an issue.

The staff here has been amazing. We have a very complex kiddo and treated him with compassion and patience. The only down side: do not! I repeat do not trust Melanie Rouse! She is a wolf in sheep's clothing. One of the biggest fabricators I have ever met in my life! Smiling at your face, telling you it's o.k., while writing down complete lies and we are all suppose to trust her. She is the PICU and neuroscience social worker. Do NOT trust her!

Such an amazing place! Our 2.5 yr old broke her leg so we were referred here. The doctor she saw Dr Megan. Was SO nice and just amazing. The casting people were amazing too! It’s a month later and she got her cast off today. Everyone was just great and so kind! Highly recommend this place!

I usually go to the burnsville one and it is excellent in every way. The saint Paul location has horrible customer service and has robotic customer service reps. A couple of bad experiences,this young lady decided not to serve me because the way I look. And called and served the family behind me. And another time is an appointment I scheduled 2 months ago canceled without my knowledge. Came to the "the appointment" to find out its rescheduled without being contacted and with no reason to back it up. The doctors, therapists and nurses are amazing I wish those robotic reps get some more training in customer service including diversity and compassion. Peace

Scheduling is a nightmare. God forbid there's anything that needs to be addressed quickly because it won't be.