Children's Mercy Hospital

Was told by our local neurosurgeon that we need to get my daughter to either ku med or children's mercy immediately. I'm glad I chose children's mercy. Not knowing there was more than one hospital, we went to the wrong one. They took care of us and loaded get up on the ambulance and got her to the correct one and ensured that we knew where we were going. In our stay here, we have encountered nothing but kind and caring people from the housekeepers to the nursing staff and physicians. If I could give me than five stars, I would. This place is amazing.

DO NOT ALLOW THE VALET TO PARK YOUR CAR!!!! My car was joy ridden and wrecked while in their possession. They claimed if I didn’t call the police on them that they would fix my car. Then, 2 weeks later they gave me an half apology and refused to repair my car. The driver who wrecked my car programmed his phone to my car and had my seats reclined all the way back with the heat on the highest level. When I dropped my car off it was hot and I had the AC on. The only time it was cold was at night. That is evidently the time that they took my Mercedes for a joy ride. When, I didn’t roll over and accept their apology without being responsible for the repair, the Valet Supervisor Johnathan said, “ he didn’t care what they did to my car; he wasn’t going to fix sh!t.” I WILL NEVER USE VALET AGAIN! They are taking advantage of the sick patients and their family. We came from out of state to be abused and mistreated.

Dr. Ryan in the infectious disease Clinic is great he takes his time with his patience. He cares you can tell. Much better then his other colleagues In the same clinic. Ryan explains everything and answers all questions he always response to his portal. He makes you feel comfortable. Thanks Ryan we appreciate you l!

While my son spent 6 months waiting for his new heart they made sure we had everything they needed the staff are like family to us and are amazing and they are the only hospital I’ve been to that will have a nurse by your child’s side 24 hrs 7 days a week they are never left alone until you are there with them if there was more stars I’d add them highly recommended

Even though we were referred to the orthopedics department here by the Children's Mercy in Independence and were told we would get a next-day appoint, they said they couldn't schedule us for two weeks. After I explained the situation and my child's condition, they said they could schedule us the next morning. Hours later, as the nurse's shift was ending she left me a voicemail saying they cancelled our appointment and we should just try to follow up with our GP. I called back immediately and was told that nurse's line was no longer taking messages. We weren't referred here just for fun or just because we felt like it. We were referred here because during our visit at Children's Mercy in Independence they knew my child needed someone specialized in orthopedics to take a look at her. So to be blown off and told to "just see your GP" is unacceptable! I will NEVER use the services here and will make sure no one I know does either. I'll be finding an orthopedic doctor who takes medical conditions seriously and who employs a professional staff