Chilton Medical Center

Rudest most Unprofessional staff ever! The "manager" literally cussed me and ordered me out of the office because I made the nurse cry when I disagreed with her.. I worked in Medical Offices for over 25 years. If I had ever talked to a patient that way I would have been fired immediately. How do these people keep their jobs?? I would NEVER recommend them!

Never in my life have I ever encountered worse office staff than the staff at Chilton Family Medicine. They are always extremely rude, and have no phone etiquette. Kim put me on hold and the operator came because the call was disconnected. She then blamed it on me saying I must have hung up, because hold doesn't disconnect the call. They transfer you without asking you to hold or letting you finish a sentence. During a routine credit check, I found out I was in collections from a visit in 2014. Upon calling the collection agency, I learned it was from them. I called to see why I had a balance. She said it was from them not filing through my insurance. When I went to that visit I gave the girl at the front my insurance contract number, but did not have my card on hand. Well, she must not have written it down because they didn't have it. Timely filing with insurance is 365 days. So, it's too late for them to file with insurance. Kim, the billing representative, said she called me in May 2014 and I said I would bring my card in at my next visit. I never went back to them, BUT I GAVE THEM MY CONTRACT NUMBER. I never received any statement because they entered my address city wrong. I was never informed I even had a balance, so there was no way for me to correct it during timely filing. So I'm responsible for their irresponsible rude office staff. Do yourself a favor and NEVER go to Chilton Family Medicine. The doctors are great, but it is not worth dealing with their horrendous staff.

Quite possibly the SLOWEST doctors office I have ever been to in my life. Appointment at 230pm and still haven't left as of 5pm!!!

I have had the same issues with this office, like you said the doctors are great, but the staff could care less about you, i just found out i have a bill there, it 120 days pass due, I never got a bill, they told me that there billing office should have, well they didn't, but they want to turn it back on the patient to take care of there billing issues, i am considering looking for another doctor, not do to the doctor himself but the staff and the billing issues continue every time you go to them, STAY AWAY, unless you want to do there job too and pay them for doing there job, or the lack there of!