Community Hospital

This review is not a reflection of the emergency department staff; they were magnificent. This review is a reflection of the medical records department of Centra Hospital. I had to go to the ER while traveling. I am not from the area. I received an MRI and CT scan. On 8/29, my doctor sent a release form requesting my MRI and CT scan results and received confirmation. The records department did not send anything. I called Monday to inquire about the status, and Angie told me they do not have request from that day and to send it again. My doctor sent it again and received confirmation. The next day Angie tells me the same thing. This went on for days. I then became annoyed and told Angie that I sat on the phone with my doctor to ensure they sent it and they definitely sent it. Angie finally decided to do her job and look for it. When she found the request, she then accused me of falsifying my own medical request. She said to me, "did you send this yourself because this does not look legit." How dare you! If you are questioning the legitimacy of the document, look at the fax number. It clearly came from my doctor's office. I gave her the number to my doctor's office to call and verify that it came from my doctor. She said she would call and pass it to her supervisor and it would take 30 min. The next day I call my doctor to confirm if Angie called and nothing. She blatantly lied. I called back and spoke to Cheryl in the medical records department. It took her 5 minutes to get my paper work faxed and taken care of while Angie did nothing for me over a period of 7 days. I will be contacting the supervisor Ruth Faber. This is outrageous and unacceptable. The whole time this is happening I am sick in pain and no one ever apologized for their incompetence.

My husband went into the emergency room thinking he had either a urinary tract infection or a bladder infection. His body was in so much pain after being on the meds for over a week that he made an appointment with a Urologist. According to the urologist, he called the emergency room to get the results and he NEVER had a urinary tract or bladder infection to begin win. Can doctors no longer read? Can't wait to get the bill on that one. Pitiful!

Brought my mother to the ER with extreme stomache pain. Registered her at 8:41 PM. It is now12:18 and Mom is just getting an exam room! YOU CALL THIS AN EMERGENCY ROOM??????? If this hospital cannot care for their patients in a timely manner due to an over flow of emergencies, they should let those waiting know the wait time is way over any ACCEPTABLE wait time. EVIDENTLY Farmville has no wait time limits and do NOT HAVE PATIENT CARE AS A PRIORITY. IF I COULD GIVE ZERO stars I would!

I was sent there by my doctor for a MRI to check to see if Richmond punter my colon during a colonoscopy, I was in there last than a hour and the bill was $4,600 and after the insurance paid ...I still owe them $300 I think that is ridiculous for a MRI that took less than an hour to do !!!! Waited 3 weeks for the test Readings and I'm glad it wasn't a punter but I'm Not impressed by them or Richmond.... UVA is the only place I recommend other then AMC Hospital in the Shenandoah Valley ....

Horrible staff, really never help with anything that is wrong with most people that come into there. Definitely worth taking the trip tp Richmond or lynchburg. Save your time people. No emergency room should have a 2 hour wait time