Doctors Hospital at Renaissance

Goodness gracious, where do I begin? No rooms available for their patients. Mom came in for procedure at 1:30, done by 3:30, still in recovery as of 7:30, and later was advised by bed board that my mom would have a room “for sure” before midnight. #eyeroll, terrible customer service. Should have taken her to a better hospital where she could have been more comfortable with her family and friends right next to her.

Horrible service! My mom was scheduled at 7:30a.m. NPO for a surgery. She was not called into a room until around 11:30 a.m only to wait five more hours. She was taken into the OR at 4:15pm. At approximately 6pm. A Surgeon, not the surgeon we had a consult with walks in and calls out (what was supposed to be my mom's name) a random name with my mom's last name, which is pretty common. He didn't bother to retract and confirm the name he just noticed that nobody got up and he exited the family waiting room. So, now we're sitting here three hours waiting for any update. I decide to get up and ask, because we notice the lobby getting empty except for us. The receptionist guy tells us my mom has been out of surgery for over an hour and the Dr couldn't find us. SMH. So now we're here again waiting for the Dr to finish another surgery so he can give us status. Never again DHR!

5 hours wait time When you ask they claim to not know and they say if you want we can take you off the list well it's been 5 hours who wouldn't .. Sure I said . But, . Right away called in for insurance information & Triage fastly & lab . What a loss due to front desk customer service . Left gave buisness to another hospital surgery right away . People don't go to hospitals unless emergency is the reason and continues and won't go away people go anywhere they desire to go . . But, due to them not taking people serious when it's an emergency front desk ones makes there job easier they say take you off the list . Thank God left to another hospital right away good customer service Er all were and admitted . What's the point in doctors recommending patients here if even with doctor's orders long waiting time. They don't take all serious they Lack customer service front desk communication skills . Is all I witnessed too long in waiting and the way they communicate. For doctors to know .

Even though the waiting is pretty long, the doctors and the people who work there are very sweet and understanding

Had TURP surgery there by Dr Espinoza, pre surgery was a cystoscopy, he rushed in said hi ,looked at my chart and shoved the tube up my urethra, never asked how I felt or anything, prostate was very enlarged he told me we would do a TURP surgery and walked out did not give an explanation , 1 day after cystoscopy I could not urinate at all ,if not for that I would have went somewhere else, day of surgery he came in said I would be in hospital for 1 day and walked out, never saw him again until 2 weeks later, appt was at 9:30 am did not see him until 10:45am, same thing he gave himself praise for the surgery told me what to expect post surgery and walked out. This guy and his staff sucks, I will petition the VA to look into my treatment because I am a vet and they pad for it.