Glenwood Regional Medical Center

Gave birth here and the team was awesome. However I gave it a 4star because of records. They had lost my sons birth certificate and now I have to pay for a copy at court. So frustrating

Billing is a nightmare. When you call you are talking to someone overseas. This person kept asking to speak to the patient even though I explained she is deceased. When I said we are having a communication issue, may I speak with someone else, THEY HUNG UP ON ME!. I have 2 different statements with different account numbers, same date of service, same amount on statements. Both of the statements are incorrect.One that came from Pennsylvania and one that came from Utah, I also was referred to another phone number for Stewart Health Care, they are in Texas. So that is three different contacts, with three different phone numbers. With all of these different entities involved no wonder that the billing is a mess. I have talked to numerous people in the last 2 months and still cannot get anyone to help me. In the past I have also been billed 3 times for the same service code, on the same day, for the same amount, this all was on one statement!

My husband was admitted to Glenwood on 7-19-2019 the worst nights we have ever spent in a hospital it was like 85 degrees in there the staff were all sweaty their hair and clothes stuck to them. I had to go get a box fan to stay half way cool. Nobody should have to pay the huge bucks we pay to stay in one of your rooms and have to burn up. We will not ever come back here in the summertime again. Our service was excellent but they deserve hazard pay for having to work in these conditions. I had to go sit in my truck to cool off. The least you could do is furnish people with fans. I bet we don’t get anything knocked off our bill for our unpleasant accommodation at your establishment.I hope and pray we get to go home today.

Glenwood ER does not even deserve a full star. The doctor we saw was very absent minded and not urgent at all. My sister came in after a side by side accident and they whole ER seemed slow and unorganized. Some of the staff was rude and would not even let be back to see my sister. I will not be going back to this hospital.

This has always been my hospital of choice. However, when I stayed last month for six days, there was a difference. The rooms were not as clean and bed linens weren’t changed unless specifically requested, but the nursing staff was AMAZING. All of them. But special thanks to Patriana (I hope I’m spelling that right) and Monica Tabi (spelling). They just were like family to me. I had some trouble getting medical records in a timely basis, but it was resolved.