Lake Charles Memorial Hospital

I honestly don't know what to say. I mean, I come in by ambulance, was brought into the ER straight to the back, just to be brought to the waiting room up front. I'm actually here now, still in the waiting room waiting to be seen. Been here 3hrs. I have heart failure, & my legs look like tree trunks due to fluid retention. The treatment is pretty simple. I even told the EMT's what I needed to simplify the process. But I'm still sitting here.

After months of trying to get my bill straightened out, i was just sent to collections. All because they did not do their job by processing my payments. And would never return my calls.

Very professional and friendly staff. I was seen in a timely matter given that fact they were busy. The nurses and PA listened to my concerns regarding my health.

Dr. Lugo is the best. He did two surgeries on me and they turned out great. I had to get a bronchoscopy after my surgery though, and Dr. Courville was terrible. I told him that I had to be knocked out for him to do the procedure because they had to stick a scope from my nose to my lungs and he just refused to listen and treated me like I was being dramatic. He started the bronchoscopy while I was still wide awake (before the anesthesia kicked in) and I was yelling at him to stop and he did not give a care in the world. He is the absolute worst. Some nurses are amazing some nurses are the slowest people I've ever seen.

Admitted due to a head injury with memory loss. Nurse tried to physically force me to take a medication that I was allergic to it in the process of doing that she struck me across the face. I told the nurse that I was allergic to the medication and she said you took it last night, yes and then you had to come bring me Benadryl. My doctor discontinued this medicine in 2016 because I was allergic to it and I continue to tell them that. When she struck me I contacted the police and the nurse supervisor in which the staff convinced the police that I was acting out. At no time was I homicidal, suicidal, delusional or hallucinating. I was there because memory loss. The staff reacted by doing an illegal commitment in which I had to contact legal advocates (sexual assault attorney) in order to get myself out of the hospital. They threatened to arrest my 20-year-old son if he didn’t leave. I asked him to leave so they wouldn’t hurt him. They threaten to tie me down to the bed. Now they knew I was a sexual assault victim. I was on constant watch. I could not even urinate and defecate alone. The staff my gave my treatments even called me by name while other people were passing the hallway which gave me no HIPPA privacy. I had to enlist the help of family and friends. To top it all off I was sent an letter by a Mellissa Vanicor which reads that they did an investigation and concluded that the staff was only trying to encourage me to take my medication. Unless you want to be forced to go to Archer for being sick do not go to this hospital. The first few nights my guy was there nothing happened. They waited till I was alone to perpetrate this attack. Then when my son came in the threatened him. That’s because they wanted to forcefully give me a drug which they refused to name to me to force me to go to sleep. I work in mental health so I know my rights and that’s why I was able to force them to let me be discharged but what about people who don’t know their rights. They will surely be told that they are mentally ill and be hospitalized. This happened to a friend of mine at the same facility only a week or two prior. LCM is affiliated with Archer so they admit and make money off of that admit. They have a coroner come, commit you which isn’t S.O.P. because a doctor could admit you, so why? Because that would be a conflict since the doctors who would admit from LCM are also the Doctors in charge of Archer. This was told to me by one of my nurses, who is a supervisor at archer. He showed my son and I his name tag. Something has to be done. This family to say, we are sorry for taking you to the hospital. They only wanted what was best for me. The hospital wanted what was more profitable for them. They continued to tell me that they didn’t have a bed available at Archer so they could fully charge my insurance even though I asked for a facility near home. Then their plan was to fully charge my insurance for Archer. So simply saying I didn’t want to take a medication that I was allergic to that was given for fibromyalgia, not mental health reasons was enough catalyst to force me into a facility. Think about that. I’d share the videos I took but they are graphic. Thank God my son took my phone the first night and was able to bring it back to me. I was there the one on one CNAs that watched me (even going to the toilet and shower) were talking on the phone (even about my case), playing games, napping, and eating my food. Got video and photos of that. They discontinued all of my normal meds and gave me medications that I don’t take. They messed up my blood sugar levels by improperly giving me insulin after meals instead of prior to meals to prevent blood sugar spikes. Then fussed at me for the blood sugar going up. I asked the dietician to please stop bringing me so much carbs that it will spike my sugar. They didn’t. The E.R. Dr tried to convince me not to stay. Should have listened.