Via Christi Hospital Manhattan

I arrived at the E.R. to find an overwhelming number of people there needing help. The wait was relatively short considering how many people were there. The staff was very accommodating and professional, they even went as far as to finding me a charger for when my phone died and a pop when I was thirsty. These people seem to work very had to really help others in times of need. The only reason I believe most of these bad reviews are written is because of people feeling entitled to something more than what service others receive no matter how good the service is.

We delivered our first baby here and had a wonderful experience! My primary delivery nurse was excellent; I wish I could have her on call for my next delivery. They respected my birth plan and behaved professionally. We did not have any problems with our billing. I have nothing but good memories from our stay.

My adult daughter went into the ER and they started sending me bills in my name. Phone calls were a dead end and I had to write two different letters stating the patient was an adult and I had no responsibility for her bills. Numerous calls from collection company etc. before they finally realized I wasn't going to pay them.

Went to the ER end of July. Very good care and just there a couple of hours for ct and lab work. Er staff very friendly.

My son and husband received services. For my son it was an ongoing situation and after I did not receive a bill for a couple of months I asked the receptionist. I was assured they were just delayed. This happened for several months until I received a letter from collections for unpaid bills. After calling several times without any help I went to the hospital to find that his guarantor address was several years old and the paperwork I completed at the beginning of services had not been updated. For my husband there were several codes that were incorrectly coded and insurance BCBS said the hospital was responsible. We were sent a bill for these services even though that goes against the agreement between the hospital and BCBS. I called 4 times followed by going to the hospital in regards to this. We were still sent to collections. It took hiring an attorney to get them to take us out of collections. We still haven’t received an itemized statement and we are owed money as well as attorney fees. This is disgusting as most people do not understand insurance and would have been taken further advantage of. This is not uncommon from multiple people sharing their same experience. They can be provide great care but if they cannot follow legal agreements, customer service, proper and legal billing activities, causing additional stress (physical, mental and emotional), then sadly they do not have a place in health care. I have called, physically went in, emailed and faxed multiple times with zero follow through.